Toll Free 1-800-710-8839
What is Return Policy?
We are committed to 100% customer satisfaction. If, at any time, you are unhappy with our service, we will do our best to assist you to solve any issue. Our dedicated customer service team is standing 24 hours a day 7 Days a week to assist you.
Please contact customer service for any questions or concerns.

What is Delivery Method and timing?
All retail transactions are conducted over the Internet. You will receive your pin on your registered email id within 24 hours. No physical card will be delivered to you.
Please contact customer service for any questions or concerns.

What is Auto Recharge?
Auto Recharge is a facility provided by pidipompi.com which ensures you will never run out of minutes and you donot have worry about your account balance. Your pin gets recharged automatically whenever your balance falls below $2 with the registered amount in auto recharge program. You are automatically registered to this program when you purchase a new pin and the auto recharge amount is same as your initial purchase price.

How to register/unregister from auto recharge program?
Simply send a mail to customer service at noc@pidipompi.com and we will enable/disable your service within 24 hours.

What is Pinless calling service?
Pidipompi Pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pin less calling service are many compared to ordinary calling card service.

How Pinless service differs from ordinary calling card service?
Pidipompi “Pinless” calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pin less calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:
  • There is no need to enter a PIN every time a caller attempts to make a call.
  • Customers can monitor their call logs online.
  • Balance of “Pinless” calling accounts NEVER expires. There is no connection fees or hidden cost.

How Can I Make my Call?
Dialing Procedure.
1. If  The Number is Not Registered for Pinless Dial
*  Local Access Number or Toll free no. + Pin number + 011 + Destination Country Code + Destination Number

2. If  The Number is Registered for Pinless Dial
* Local Access Number or Toll free no. + 011 + Destination Country Code + Destination Number

Do you have customer service center?
Yes we have customer care service. You may communicate with customer care by either email to noc@pidipompi.com.

What is 'Auto Recharge'?
The auto-recharge option allows a pidipompi “Pinless” customer to set his/her account to auto recharge for a customer specified $ amount when the account balance drops to a customer specified $ amount. It offers a convenient way to make sure you always have a minimum balance in your pidipompi “Pinless” account. So gone are the days of time consuming repeated manual recharge for customers who set up their account for auto recharge.

How can I use my phone card?
You can store our access number in phonebook memory and call the number and listen to the system prompt, to enter the destination number and enter the numbers. Pressing the # key after the number makes the dialing process faster. Do not press the call or dial button after the number as this will disconnect the call and connects your local provider's long distance service, which may be expensive.

How to Login?
On the Home page, there is a Login-box on the top-right hand side of the screen. Enter your Login ID and correct password and click Sign-in.
Account can only be accessed by entering the correct Login and password. As a security policy, account will be locked after 5 un-successful consecutive attempts.
If your account is locked, please contact Customer service to unlock the account, or wait for 2 hours before logging in.
See below if you have forgotten your password.

Forgotten Password?
  • Click on the link Forgotten Password?
  • Provide your Login Id
  • Click OK when done
  • Your password will be sent in Email
If you don't have an Email ID, please contact Customer Service for help.

Payphone Surcharge?
99C per Call